At Girls Adore, customer satisfaction is very important to us. We always try to deliver the best quality products. However, if there is any issue with your order, please read our Return & Exchange Policy carefully.
Return Policy
- We do not offer return (money back) on most products.
- Due to hygiene, safety, and product nature (especially jewelry and clothing), some items are non-returnable.
Please make your purchase decision carefully before placing an order.
Exchange Policy
We offer exchange facility for eligible products under certain conditions.
Eligible for Exchange if:
- You received a wrong product
- The product is damaged or defective
- Size issue (for clothing, if applicable)
Conditions for Exchange
To be eligible for exchange:
- Product must be unused and unworn
- Product must be in original condition
- Must include original packaging, tags, and invoice (if provided)
- Exchange request must be made within 24–48 hours after delivery
Exchange will NOT be accepted if:
- Product is used, washed, or damaged by the customer
- Request is made after the allowed time
- Product is marked as non-exchangeable
How to Request Exchange
To request an exchange, contact us with your order details:
Support Email: girlsadore06@gmail.com
Phone: 01972473309
Please provide:
- Order ID
- Product name
- Problem description
- Clear image (if damaged/wrong product)
Exchange Process
- Our team will review your request
- If approved, we will arrange the exchange
- Customer may need to return the product via courier
- Replacement product will be sent after verification
Exchange Delivery Charge
- Customer may need to bear delivery charges for exchange
- Charges may vary depending on location and situation
Exchange Time
- Exchange process may take 3–7 working days depending on location and product availability
Important Notes
- Exchange is subject to stock availability
- If the product is unavailable, we may offer an alternative solution
- Girls Adore reserves the right to approve or reject any exchange request based on inspection
Customer Commitment
We always try to ensure you receive the correct and best-quality product. Your trust is very important to us, and we are committed to resolving any genuine issues as quickly as possible.
Thank you for shopping with Girls Adore.
